Refund & cancellation policy

Last updated: October 26, 2026

Try before you pay

SmoothDM never asks for a payment method up front. Your free trial starts when you connect your Instagram account and runs until the service books your first qualified calls (up to 14 days). If you'd like your setter to keep going without a pause when the trial ends, you can save a card during the trial: we charge it on the day your trial ends. We show you that date when you save the card and email you before it. You can remove a saved card from Billing at any time before that date, and you won't be charged.

Cancelling

You can cancel anytime from Billing in your dashboard. No emails, no phone calls required. Cancellation takes effect at the end of your current billing period: you keep full access until the period you've already paid for runs out, and you are not charged again. If your last payment failed, there is no paid period left, so cancelling takes effect straight away and nothing more is charged.

Refunds

Because billing is monthly, starts only after a results-based free trial, and stops at the end of any period you cancel in, we do not offer prorated refunds for partial months. If something went genuinely wrong (a billing error, a double charge, or the service was unusable due to a fault on our side), contact us and we'll make it right, including a refund where appropriate.

Payment processing

Payments are processed by Dodo Payments, our merchant of record. Charges appear under the SmoothDM brand descriptor. Card details never touch our servers.

Contact

Billing questions: hello@smoothdm.com. A human reads every one.