Refund & cancellation policy

Last updated: September 7, 2026

Try before you pay

SmoothDM never asks for a payment method up front. Your free trial runs until the service books your first qualified calls (up to 14 days), and you subscribe only after seeing real results on your own calendar. Because of this, subscriptions begin with full knowledge of what you're paying for.

Cancelling

You can cancel anytime from Billing in your dashboard — no emails, no phone calls required. Cancellation takes effect at the end of your current billing period: you keep full access until the period you've already paid for runs out, and you are not charged again.

Refunds

Because billing is monthly, starts only after a results-based free trial, and stops at the end of any period you cancel in, we do not offer prorated refunds for partial months. If something went genuinely wrong — a billing error, a double charge, or the service was unusable due to a fault on our side — contact us and we'll make it right, including a refund where appropriate.

Payment processing

Payments are processed by Dodo Payments, our merchant of record. Charges appear under the SmoothDM brand descriptor. Card details never touch our servers.

Contact

Billing questions: hello@smoothdm.com — a human reads every one.